Light Industry
by Esmée de Heer, 3.24am Sept 10th 2021

From: CharlesandEleanorWhitby@gmail.com
Date: Wednesday 6 Oct 2021 06:32 AM
To: info@CityHallBearCreek.com
Subject: Noise complaint

 

Dear City Hall,

 

I’ve been hearing strange metallic noises at night. I live at Murray Street, across the cemetery and the Industrial Park and first I thought someone was working late and had left the lights on. It is brighter at night than it normally is and there’s all this clattering that sounds like it’s coming closer. Pepper keeps barking and growling and it’s keeping us up at night. In the morning it looked like something had rummaged through my trash cans. I think it might be raccoons. It could also be teenagers. Please investigate.

 

Regards,

Mrs. Eleanor Whitby

From: L.Hughes@CityHallBearCreek.com
Date: Wednesday 6 Oct 2021 01:09 PM
To:
CharlesandEleanorWhitby@gmail.com
Subject: RE: Noise complaint

 

Dear Mrs. Whitby,

 

Thank you for your email. I’m sorry to hear that you’ve been hearing strange noises at night. I checked and there haven’t been any late shifts at the Industrial Park in the past weeks, which means that we don’t know the exact cause of the problem. Our caretakers at the cemetery also haven’t noticed any raccoon problems lately. I’d like to help solve the noise complaint, but unfortunately we’ll need a little bit more information. Depending on it being animals or teenagers, I will have to inform different departments. Any further information you can give me would be greatly appreciated.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: CharlesandEleanorWhitby@gmail.com
Date: Thursday 7 Oct 2021 05:09 AM
To:
L.Hughes@CityHallBearCreek.com
Subject: Reflective raccoons?

 

Laura,

 

I have to say I expected more from City Hall. However, I stayed up all of last night to see what causes those strange noises. I sat on the sofa for hours with all the lights off until I finally heard that noise again at 00:46. I made sure to note the time, just in case you were going to ask for that. I also did my best to describe the noise. You know those wobbly sheets of metal? It sounded like that but then they are being ripped apart, like lightning being shredded. My curtains were closed, but something outside was shining brightly. Sometimes the Industrial Park leaves the lights on, but it hadn’t been this bright all night. It was like someone was shining through my curtain with two flashlights, coming closer until they were pressed right against my window. When the sound stopped and the lights turned off, I quickly looked out the window and saw something furry and shiny. Like hair made of mirrors. I don’t think it’s a raccoon, but it did look like some kind of animal. Please send an exterminator. Pepper and I can’t sleep like this.

 

Regards,

Mrs. Eleanor Whitby

From: L.Hughes@CityHallBearCreek.com
Date: Thursday 7 Oct 2021 04:47 PM
To: CharlesandEleanorWhitby@gmail.com
Subject: RE: Reflective raccoons?

 

Dear Mrs. Whitby,

 

Thank you for your response and for investigating the problem further. We’re not entirely sure what kind of animal it might be, but Pest Control has agreed to come by your house to take a look. If you’re home, they’ll inform you immediately and otherwise I’ll try to contact you afterwards.

If you have any further questions, please let me know.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: L.Hughes@CityHallBearCreek.com
Date: Tuesday 12 Oct 2021 10:53 AM
To: CharlesandEleanorWhitby@gmail.com
Subject: Visit from Pest Control

 

Dear Mrs. Whitby,

 

My colleagues from Pest Control have been by your house today to check for any pest infestation. Unfortunately they were unable to find anything. They asked me to advise you to keep your trashcans closed, especially at night. This will prevent pests from being attracted to your trash and waking you up. I hope this will help. If there’s anything else we can do, please don’t hesitate to contact us.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: CharlesandEleanorWhitby@gmail.com
Date: Wednesday 13 Oct 2021 03:14 AM
To:
L.Hughes@CityHallBearCreek.com
Subject: NOT RACCOONS

 

Laura,

 

The problem has not been solved. I did what your Pest Control said but tonight the noise was louder than ever. I think I’ve angered it. The lights were bright as daylight and I could hear it whisper my name. This is not a raccoon, Laura. I don’t know what to do. You need to help me.

 

Mrs. Eleanor Whitby

From: L.Hughes@CityHallBearCreek.com
Date: Wednesday 13 Oct 2021 08:27 AM
To: CharlesandEleanorWhitby@gmail.com
Subject: RE: NOT RACCOONS

 

Dear Mrs. Whitby,

 

I’m sorry to hear that the problem hasn’t been solved. I spoke with Pest Control but as it doesn’t seem to be a pest problem, there is nothing they can do to help. I’d like to advise you to call the police if you feel unsafe. They’ll be able to respond to your calls immediately.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: L.Hughes@CityHallBearCreek.com
Date: Thursday 14 Oct 2021 02:09 PM
To: CharlesandEleanorWhitby@gmail.com
Subject: Meeting with Pest Control

 

Dear Mrs. Whitby,

 

We spoke on the phone today and as promised I’m sending you a confirmation of our agreements.

 

After what happened to Pepper last night, I arranged a final visit from Pest Control. They have agreed to come to your house tonight at sunset and will stay until the noises occur. As mentioned, we will need you to be home all night and you have agreed to give Pest Control access to your house in case they need it.

 

Although we are not certain an animal is causing these problems, the accident with Pepper might point to a rabid animal roaming the area. If necessary, Pest Control will also patrol the cemetery to look for any signs of dogs or possibly raccoons. It is important that you stay inside while they do this. I also need to reiterate that this will be the final visit from Pest Control if they cannot find any evidence of pests causing these issues.

 

If you have any further questions about tonight, or if there’s anything else I can help with, please don’t hesitate to contact me.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: CharlesandEleanorWhitby@gmail.com
Date: Friday 15 Oct 2021 01:46 AM
To: L.Hughes@CityHallBearCreek.com
Subject: alone

 

Laura, the pest control men are gone. I don’t think they’re coming back. We heard the noise and this time it sounded like a knife scraping across a car and the men laughed and said it was probably just teenagers and then I heard screaming and now it’s only quiet. It’s been over an hour. I’m scared and I don’t know what to do. I told them to bring a gun and they just laughed at me. Someone is laughing right now. I think it’s calling me. I’m hiding in the bathtub. Please send help.

From: L.Hughes@CityHallBearCreek.com
Date: Friday 15 Oct 2021 07:57 AM
To: CharlesandEleanorWhitby@gmail.com
Subject: RE: alone

 

Dear Mrs. Whitby,

 

I tried to contact my coworkers right after we spoke, but I haven’t been able to reach them yet. I’ll try again and will keep you informed later today. If anything happens in the meantime, please call the emergency number.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: CharlesandEleanorWhitby@gmail.com
Date: Friday 15 Oct 2021 07:58 AM
To: L.Hughes@CityHallBearCreek.com
Subject: HELP ME LAURA

 

I can’t take another night Laura.

From: L.Hughes@CityHallBearCreek.com
Date: Friday 15 Oct 2021 04:57 PM
To: CharlesandEleanorWhitby@gmail.com
Subject: RE: alone

 

Dear Mrs. Whitby,

 

I’ve tried to contact my coworkers from Pest Control several times today, but I haven’t been able to reach them yet. I will try again after the weekend and will keep you informed.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: CharlesandEleanorWhitby@gmail.com
Date: Friday 15 Oct 2021 05:01 PM
To: L.Hughes@CityHallBearCreek.com
Subject: dont leave me laura

 

It gets louder when its dark

From: CharlesandEleanorWhitby@gmail.com
Date: Friday 15 Oct 2021 05:05 PM
To: L.Hughes@CityHallBearCreek.com
Subject: its here

 

I can hear it say my name

From: CharlesandEleanorWhitby@gmail.com
Date: Friday 15 Oct 2021 05:12 PM
To: L.Hughes@CityHallBearCreek.com
Subject: its inside my head

 

It knows what im thinking it knows who you are it wont go away

From: CharlesandEleanorWhitby@gmail.com
Date: Friday 15 Oct 2021 05:12 PM
To: L.Hughes@CityHallBearCreek.com
Subject: I let him in

 

This message has no content.

From: L.Hughes@CityHallBearCreek.com
Date: Friday 15 Oct 2021 05:43 PM
To: CharlesandEleanorWhitby@gmail.com
Subject: RE: its inside my head

 

Dear Mrs. Whitby,

 

I’ve tried to call you, but you’re not answering your phone. I have asked the police to come and check up on you. If you read this and are in immediate danger, I urge you to call the emergency number.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek

From: L.Hughes@CityHallBearCreek.com
Date: Friday 15 Oct 2021 05:51 PM
To: R.Clinton@CityHallBearCreek.com
Subject: Leaving early

 

Hi Robert,

I’m leaving early today to check up on Mrs. Whitby. Her emails have been getting increasingly disturbing and I’m worried for her safety. I called Jonathan and he’ll check on her, but asked me to join because she might respond better to someone she knows. I’ll let you know Monday morning how it went.

 

Have a good weekend,

Laura

From: CharlesandEleanorWhitby@gmail.com
Date: Friday 15 Oct 2021 07:07 PM
To: L.Hughes@CityHallBearCreek.com
Subject: the lights are pretty and I can see them with my eyes closed

 

You no longer need to worry Laura. Charles came to get me. We’re going to take a long walk through the Industrial Park. The lights there shine like stars, their reflection sparkling all around us.

You’ve been such a great help and I hate to ask you for more, but please come and find me Laura. Charles says we need another voice to finish this orchestra of heavy industry. He will teach us how to creep through the iron pipes and how to inhale the fumes until we too can sing their metallic song. Together we will sing long into the night. I will play melodies on copper wire while you wrap your body with machinery. We will be beautiful. We will finally be free. I can see you now Laura. We will never be alone again.

From: L.Hughes@CityHallBearCreek.com
Date: Friday 15 Oct 2021 07:07 PM
To: CharlesandEleanorWhitby@gmail.com

Subject: RE: the lights are pretty and I can see them with my eyes closed

 

Thank you for your email. I’m out of office right now and unable to answer your email until Monday. In case of an emergency, please call our 24/7 customer service at 098-9876543.

 

Kind regards,

Laura Hughes

Customer Complaints

City Hall Bear Creek